Purchase conditions

By making a purchase at Anka Textil, you accept the following conditions:

Purchase conditions


  1. Placing Orders:
    • Orders are placed through our website www.anka-textile.com. By completing the payment process, you confirm your purchase intention.
  2. Product Availability:
    • Product availability is subject to change. If an item is not available after placing your order, we will contact you to offer exchange or refund options.
  3. Prices and Payments:
    • All prices are in the specified currency and may be subject to change. Payments are made through secure methods, such as credit cards. Shipping costs will be calculated during checkout.
  4. Order confirmation:
    • You will receive a confirmation email after placing your order. Be sure to review all details and contact us immediately if there are any errors.
  5. Shipment:
    • We carry out domestic and international shipments. Delivery times and costs will vary by location. We will provide you with a tracking number once your order is shipped.
  6. Returns and Exchanges:
    • Anka Textil offers a simple return policy. If you are not satisfied with your purchase, please contact us within 5 days of receiving the product and we will provide you with instructions for return or exchange. Return costs are the responsibility of the buyer. Once we receive the product, we will proceed with the full refund.
    • In case of an erroneous or defective order, Vajillas Elegantes will collect your package and assume the shipping and return costs. In this way the item will be sent again, if there is stock or otherwise the full amount of the order would be refunded.
    • The customer has the right to make product changes if the order has not yet left our warehouse.
    • Please note that once the package leaves the warehouse no changes can be made.
  7. Warranty:
    • All of our products are backed by a quality guarantee. If you encounter any problems with your purchase, please contact us for assistance.
  8. Personal information:
    • By making a purchase, you agree to our use of personal data in accordance with our privacy policy. We guarantee the confidentiality and security of the information provided.
  9. Modifications to the Conditions:
    • We reserve the right to make changes to these conditions at any time. The changes will be effective upon publication in www.anka-textile.com.
  10. Contact:
    • For any questions or clarifications about our purchasing conditions, do not hesitate to contact us through info@anka-textil.com or through the contact page on our website.

By making a purchase at Anka Textil, you accept these conditions. We thank you for choosing us and we are here to ensure that your shopping experience is satisfactory.

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